FANTEL TOPUP – PRIVACY POLICY

Effective Date: 19th January, 2026
Last Updated: 19th January, 2026

Fantel Nigeria Limited operates the Fantel TopUp mobile application (“App”). This Privacy Policy explains how we collect, use, disclose, and protect user information in compliance with the Nigeria Data Protection Act (NDPA) and Google Play Developer Program Policies.

By using the App, you consent to the practices described in this Policy.

1. INFORMATION WE COLLECT

1.1 Personal Information

• Full name
• Mobile phone number
• Email address

1.2 Transaction Information

• Airtime and data purchases
• Utility and bill payment records
• Wallet funding and usage history

1.3 Device & Usage Information

• Device model and operating system
• IP address
• App usage logs and performance data

2. HOW WE USE YOUR INFORMATION

We use collected information to:

• Process airtime, data, and bill payments
• Verify user identity and prevent fraud
• Provide customer support
• Improve app performance and user experience
• Comply with legal and regulatory requirements

3. DATA SHARING AND DISCLOSURE

Fantel does not sell or rent user data.

We may share data only with:

• Telecom operators and billers for transaction fulfillment
• Payment processors and financial institutions
• Regulatory or law enforcement agencies when legally required

4. DATA SECURITY

We apply reasonable administrative, technical, and physical safeguards including:

• Encrypted data transmission (SSL/HTTPS)
• Secure APIs and access controls
• Fraud monitoring systems

No system is completely secure; users acknowledge this risk.

5. DATA RETENTION

User data is retained only for as long as necessary to:

• Provide services
• Meet legal, accounting, and regulatory obligations

6. USER RIGHTS

Users have the right to:

• Access their personal data
• Request correction of inaccurate information
• Request deletion of data (subject to legal obligations)

Requests may be sent to our support contact.

7. CHILDREN’S PRIVACY

Fantel TopUp is not intended for users under 18 years of age. We do not knowingly collect data from minors.

8. POLICY UPDATES

This Privacy Policy may be updated periodically. Continued use of the App constitutes acceptance of the revised policy.

9. CONTACT US

Fantel Nigeria Limited
Fantel Plaza, 192 Ibrahim Taiwo Road, Kano, Nigeria
Email: support@fantel.ng