{"id":1605,"date":"2026-01-19T14:23:14","date_gmt":"2026-01-19T14:23:14","guid":{"rendered":"https:\/\/fantel.ng\/?page_id=1605"},"modified":"2026-01-19T14:53:53","modified_gmt":"2026-01-19T14:53:53","slug":"fantel-topup-privacy-policy","status":"publish","type":"page","link":"https:\/\/fantel.ng\/index.php\/fantel-topup-privacy-policy\/","title":{"rendered":"Fantel Topup Privacy Policy"},"content":{"rendered":"\n<p class=\"has-large-font-size\"><strong>FANTEL TOPUP \u2013 PRIVACY POLICY<\/strong><\/p>\n\n\n\n<p><strong>Effective Date:<\/strong>&nbsp;19th January, 2026<br><strong>Last Updated:<\/strong>&nbsp;19th January, 2026<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Fantel Nigeria Limited operates the\u00a0<strong>Fantel TopUp<\/strong>\u00a0mobile application (\u201cApp\u201d). This Privacy Policy explains how we collect, use, disclose, and protect user information in compliance with the\u00a0<strong>Nigeria Data Protection Act (NDPA)<\/strong>\u00a0and\u00a0<strong>Google Play Developer Program Policies<\/strong>.<\/p>\n\n\n\n<p>By using the App, you consent to the practices described in this Policy.<\/p>\n\n\n\n<p class=\"has-large-font-size\"><strong>1. INFORMATION WE COLLECT<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>1.1 Personal Information<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Full name<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Mobile phone number<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Email address<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size\"><strong>1.2 Transaction Information<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Airtime and data purchases<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Utility and bill payment records<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Wallet funding and usage history<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size\"><strong>1.3 Device &amp; Usage Information<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Device model and operating system<\/li>\n\n\n\n<li class=\"has-medium-font-size\">IP address<\/li>\n\n\n\n<li class=\"has-medium-font-size\">App usage logs and performance data<\/li>\n<\/ul>\n\n\n\n<p class=\"has-large-font-size\"><strong>2. HOW WE USE YOUR INFORMATION<\/strong><\/p>\n\n\n\n<p>We use collected information to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Process airtime, data, and bill payments<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Verify user identity and prevent fraud<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Provide customer support<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Improve app performance and user experience<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Comply with legal and regulatory requirements<\/li>\n<\/ul>\n\n\n\n<p class=\"has-large-font-size\"><strong>3. DATA SHARING AND DISCLOSURE<\/strong><\/p>\n\n\n\n<p>Fantel does&nbsp;<strong>not sell or rent user data<\/strong>.<\/p>\n\n\n\n<p>We may share data only with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Telecom operators and billers for transaction fulfillment<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Payment processors and financial institutions<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Regulatory or law enforcement agencies when legally required<\/li>\n<\/ul>\n\n\n\n<p class=\"has-large-font-size\"><strong>4. DATA SECURITY<\/strong><\/p>\n\n\n\n<p>We apply reasonable administrative, technical, and physical safeguards including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Encrypted data transmission (SSL\/HTTPS)<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Secure APIs and access controls<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Fraud monitoring systems<\/li>\n<\/ul>\n\n\n\n<p>No system is completely secure; users acknowledge this risk.<\/p>\n\n\n\n<p class=\"has-large-font-size\"><strong>5. DATA RETENTION<\/strong><\/p>\n\n\n\n<p>User data is retained only for as long as necessary to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Provide services<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Meet legal, accounting, and regulatory obligations<\/li>\n<\/ul>\n\n\n\n<p class=\"has-large-font-size\"><strong>6. USER RIGHTS<\/strong><\/p>\n\n\n\n<p>Users have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Access their personal data<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Request correction of inaccurate information<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Request deletion of data (subject to legal obligations)<\/li>\n<\/ul>\n\n\n\n<p>Requests may be sent to our support contact.<\/p>\n\n\n\n<p class=\"has-large-font-size\"><strong>7. CHILDREN\u2019S PRIVACY<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">Fantel TopUp is&nbsp;<strong>not intended for users under 18 years of age<\/strong>. We do not knowingly collect data from minors.<\/p>\n\n\n\n<p class=\"has-large-font-size\"><strong>8. POLICY UPDATES<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">This Privacy Policy may be updated periodically. Continued use of the App constitutes acceptance of the revised policy.<\/p>\n\n\n\n<p class=\"has-large-font-size\"><strong>9. CONTACT US<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Fantel Nigeria Limited<\/strong><br>Fantel Plaza, 192 Ibrahim Taiwo Road, Kano, Nigeria<br>Email:&nbsp;support@fantel.ng<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FANTEL TOPUP \u2013 PRIVACY POLICY Effective Date:&nbsp;19th January, 2026Last Updated:&nbsp;19th January, 2026 Fantel Nigeria Limited operates the\u00a0Fantel TopUp\u00a0mobile application (\u201cApp\u201d). This Privacy Policy explains how we collect, use, disclose, and protect user information in compliance with the\u00a0Nigeria Data Protection Act (NDPA)\u00a0and\u00a0Google Play Developer Program Policies. By using the App, you consent to the practices described in this Policy. 1. INFORMATION WE COLLECT 1.1 Personal Information 1.2 Transaction Information 1.3 Device &amp; Usage Information 2. HOW WE USE YOUR INFORMATION We use collected information to: 3. DATA SHARING AND DISCLOSURE Fantel does&nbsp;not sell or rent user data. We may share data only with: 4. DATA SECURITY We apply reasonable administrative, technical, and physical safeguards including: No system is completely secure; users acknowledge this risk. 5. DATA RETENTION User data is retained only for as long as necessary to: 6. USER RIGHTS Users have the right to: Requests may be sent to our support contact. 7. CHILDREN\u2019S PRIVACY Fantel TopUp is&nbsp;not intended for users under 18 years of age. We do not knowingly collect data from minors. 8. POLICY UPDATES This Privacy Policy may be updated periodically. Continued use of the App constitutes acceptance of the revised policy. 9. CONTACT US Fantel Nigeria LimitedFantel Plaza, 192 Ibrahim Taiwo Road, Kano, NigeriaEmail:&nbsp;support@fantel.ng<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1605","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/fantel.ng\/index.php\/wp-json\/wp\/v2\/pages\/1605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fantel.ng\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fantel.ng\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fantel.ng\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fantel.ng\/index.php\/wp-json\/wp\/v2\/comments?post=1605"}],"version-history":[{"count":2,"href":"https:\/\/fantel.ng\/index.php\/wp-json\/wp\/v2\/pages\/1605\/revisions"}],"predecessor-version":[{"id":1625,"href":"https:\/\/fantel.ng\/index.php\/wp-json\/wp\/v2\/pages\/1605\/revisions\/1625"}],"wp:attachment":[{"href":"https:\/\/fantel.ng\/index.php\/wp-json\/wp\/v2\/media?parent=1605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}